PMs not going through

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PMs not going through

Postby Jason » Sun Feb 27, 2011 6:51 am

there have been a couple times now that I have sent pms for downtimes and such and they have not gone through. Staff have said they have no idea what I am talking about and when I check the boards again the messages are not even in my sent box. Not sure if this is happening to others but it has been more than once for me.

Re: PMs not going through

Postby FawnBusko » Sun Feb 27, 2011 8:06 am

Same here. But not as a tech issue. The problem seems to be between monitor and keyboard - usually happens when the names were not fully selected to be send.

I've now grown used to double checking each form field in PMs each time I send PMs. Not ideal, but this software needs it.
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Re: PMs not going through

Postby Elias » Sun Feb 27, 2011 12:24 pm

When you want to send a PM to staff, if you just click the Staff group on the right side of the screen the PM WILL NOT go through. You haven't actually added anyone to the "To:" field yet. Click on Staff, then click the Add button, type your subject and message, then click Submit. You should see the following:
This message has been sent successfully.
View your submitted private message
Return to your “Outbox” folder"

Re: PMs not going through

Postby MorganS » Sun Feb 27, 2011 12:27 pm

What Chris said. Further, when you search for a user name or type a user name into the text box, this does NOT add them to your sender list. You have to actually click the ADD button.
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Re: PMs not going through

Postby malcolm » Sun Feb 27, 2011 5:29 pm

Please be sure to double-check that you receive the "your message has been sent" text after clicking send. If you don't do this, your message wasn't sent.
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